Refund Policy

At KemHappy.com, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help. Please review our refund policy below:

1. Returns

  • You have 30 days from the date of delivery to request a return.
  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Certain types of products, such as personal care items, may not be eligible for returns due to hygiene reasons. Please check the product page or contact us for specific return eligibility.

2. Refunds

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • If your return is approved, we will initiate a refund to your original method of payment. The refund may take 5-10 business days to appear on your statement, depending on your payment provider.
  • Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

3. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@kemhappy.com with proof of damage or defect.

4. Non-Returnable Items

  • Several types of goods are exempt from being returned. Non-returnable items include:
    • Gift cards
    • Downloadable software products
    • Some health and personal care items

5. Sale Items

  • Only regular-priced items may be refunded. Sale items are non-refundable unless they arrive damaged or defective.

6. Shipping

  • To return your product, you should mail your product to the address provided by our customer service team.
  • You will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

7. Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, as it may take some time before your refund is officially posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at support@kemhappy.com.

8. Contact Us

  • If you have any questions about our refund policy or need assistance with a return, please contact us at support@kemhappy.com.