FAQs - Frequently Asked Questions

FAQs - Frequently Asked Questions

1. Can I place an order from any country?
Yes, we offer worldwide shipping. No matter where you are, we can ship to your location.

2. How long does shipping take?
Shipping times vary depending on your location. Typically, it takes 7-21 business days for your order to arrive. You will receive an email with a confirmation and tracking information once your order is processed.

3. How much is the shipping cost?
Shipping costs are automatically calculated at checkout based on your shipping address. Some orders may qualify for free shipping.

4. How can I track my order?
Once your order is processed, you will receive an email with a tracking number and a link to track your shipment.

5. What is your return policy?
We accept returns within 30 days of receiving your product. The item must be unused and in its original condition. To request a return, please contact us at support@kemhaapy.com.

6. Can I modify or cancel my order?
If you wish to modify or cancel your order, please contact us within 24 hours of placing the order at support@kemhaapy.com. After 24 hours, the order may have already moved into processing, and changes may not be possible.

7. How can I contact you?
You can reach us via email at support@kemhaapy.com, and we will respond within 24-48 business hours.

8. What payment methods do you accept?
We accept credit and debit cards (Visa, Mastercard, American Express) and PayPal.